Privacy Policy

What personal information is collected

We collect personal information you give us: name, mobile phone number, email address, town or service address, details about your heating or cooling system, and messages you send by phone, text, email, the website contact form, or the website chat. If you call or text us, we may also have the phone number that appears on caller ID. We do not require an account to use this website.

How the collected information is used

We use it to respond to you, schedule service, dispatch a technician, send conversational and informational SMS (appointment times, reminders, tech arrival, replies to your questions), email you about your request, keep job records, and improve how this site works. We do not sell your personal information.

Mobile opt-in and text message consent

If you provide a mobile number and consent to SMS, we use that number to send you conversational and informational texts from Grants Heating & Air at (970) 493-0866 about your service. Whether and how opt-in information is shared: it is used only by Grants Heating & Air to send those messages through our phone and scheduling tools. No mobile opt-in or text message consent will be shared with third parties or affiliates.

Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary. Full program details: SMS Terms of Service. Website terms: Terms of Service.

Service providers (not marketing affiliates)

We use vendors only to operate the shop: RingCentral (phone and SMS delivery), ServiceTitan (scheduling, reminders, tech arrival), Conduit Tech (load calculations when we scan a home), Optimus if you apply for financing, an AI assistant to generate website-chat replies, and a form-delivery service so website leads reach ContactUs@GrantsHVAC.com. They process information for us. They do not get your SMS consent to market their own products.

Cookies

This site uses cookies needed for it to function. We use Google Analytics (GA4) only to see which pages people visit and which ones lead to a call or service request. We do not use it to sell your data.

How long we keep information

We keep it as long as needed to serve you, keep job records, and meet legal or tax requirements. Email ContactUs@GrantsHVAC.com or call (970) 493-0866 to update or delete what we have, unless we must keep it.

Children

This site is not directed to children under 13.

Contact

Grant's Heating and Air Conditioning LLC · Grants Heating & Air · 800 Stockton Ave #3, Fort Collins, CO 80524 · (970) 493-0866 · ContactUs@GrantsHVAC.com